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Customer Service and 21 Other Jobs AI Slated to Replace (video)

The artificial intelligence (AI) revolution is here, and it’s already changing our lives in numerous ways. From chatbots to sat-nav, AI has revolutionized the technological space. However, it may be set to take over a wide variety of jobs, particularly those involving labor-intensive manual tasks.

But it’s not all bad news: as with most new technologies, the hypothetical advent of artificial general intelligence (AGI) — where machines are smarter than humans and can apply what they learn across multiple disciplines — could also lead to new roles. So, what might the job market of the near future look like, and could your job be at risk?

Jobs AI Could Replace

1. Data Entry

One of the most mind-numbing and tedious jobs around today, data entry, will surely be one of the first roles supplanted by AI. Instead of a human laboring over endless data sets and fiddly forms for hours on end, AI systems will be able to input and manage large amounts of data quickly and seamlessly, hopefully freeing up human workers for much more productive tasks.

2. Telemarketing

You might already have endured robotic calls asking if you have been the victim of an accident that wasn’t your fault, or whether you’re keen to upgrade your long-distance calling plan. AI services could easily take the work of a whole call center, automatically dialing hundreds, if not thousands, of unsuspecting victims to spread the word.

3. Customer Service Representative

AI customer service agents are already common on the websites of many major companies. Often in the form of chatbots, these agents offer a first line of support before deferring to a human where needed. In the not-too-distant future, though, expect the AI to take over completely, walking customers through their complaints or queries from start to finish.

4. Front of House

Restaurant bookings can be a hassle, as overworked staff or maitre d’s try to juggle existing reservations with no-shows and chancers who try their arm at getting a last-minute slot. Booking a table will soon be a whole lot easier with an entirely computerized system able to allocate slots and spaces with ease.

5. Voiceover Artist

AI voice creation has become a growing presence in the entertainment and creative world. Offering potentially unlimited customization options, directors and producers can now create a voice with whatever tone, style, or accent they require.

6. Copywriter

Text generation has quickly become one of the most-used aspects of AI technology. Whether you’re looking to fill your new website with business-focused copy or offering more detail on your latest product launch, AI text generation provides a quick and easy solution.

7. Website Builder

Many of the leading website builder services today offer a fully AI-powered service, allowing you to create the page of your dreams simply by entering a few prompts. There’s no need to fiddle around with templates; a personalized website will be yours to customize or publish in moments.

8. Driver

With cars getting smarter by the year, fully AI-powered driving is not too much of a pipe dream anymore. Far from the basic autopilot tools on offer today, the cars of the future may well be able to operate independently, providing passengers with a fully curated experience.

9. Accountant

Accounting is set for an AI revolution that could see many roles replaced. AI can quickly scan, identify, and upload all the information needed, taking the stress out of tax season and answering any queries or questions with ease.

10. Paralegal/Legal Assistant

The legal industry, dominated by large amounts of data and paperwork, is another prime candidate for AI. AI will be able to automate the lengthy data analysis and entry actions undertaken by paralegals and legal assistants today.

11. Receptionist

Signing in for an appointment or a meeting is another job that can easily be done by AI platforms. Simply check in on a display screen, with your visitor’s badge or meeting confirmation registered in seconds.

12. Courier/Delivery Driver

Autonomous vehicles and robots powered by AI systems could soon be taking the role of delivery people. The vehicle or platform would be able to quickly calculate the most efficient route, ensuring timely deliveries.

13. Proofreader/Editor

AI systems could eventually graduate from suggesting or writing content to helping check it for mistakes. Once trained on a style guide or content guidelines, an AI editor could quickly scan through articles, documents, and filings to spot any issues.

14. Musician

AI-powered platforms could soon be helping compose the next great pieces of music. Taking inspiration from vast libraries of existing pieces, these futuristic musicians could quickly dream up everything from film soundtracks to radio jingles.

15. Statistician

The statistics field could be quickly swamped by AI platforms. AI can quickly spot trends and patterns among huge tranches of data, providing valuable insights for businesses.

16. Project Manager

The role of project manager is another sure-fire target for AI. An AI-powered central solution could collate all the progress in a single location, allowing everyone to view the latest updates and stay on top of their work.

17. Animator

Creating any kind of customized animation will soon be easier than ever with advanced AI programs. Production studios will be able to create the movies, TV shows, and other media they require.

18. Graphic Designer

Creating designs for new products, advertising campaigns, and more will soon be another field dominated by AI. Companies will be able to create the graphics they need with potentially endless customization options.

19. Cybersecurity Analyst

AI can continuously monitor multiple data fields and sensors to spot issues or threats before they take hold. Once detected, the systems would hopefully take proactive action to lock down valuable data.

20. Travel Agent

AI travel service platforms could gather all of your requirements and come up with a tailored solution or itinerary exactly sculpted to your needs, taking all the hassle out of vacation planning.

21. Insurance Underwriter

AI agents could quickly scan through all the information provided for insurance applications, coming up with a decision much faster and more effectively.

22. Stockbroker/Trader

AI systems will be able to speedily act to make the best deals for financial firms in the blink of an eye, outpacing and outperforming human traders with ease.

Jobs AI Could Create

1. AI Expert/Consultant

There will be an increase in roles for people looking to advise businesses on what kind of AI they should be utilizing. Experts who can outline the exact benefits and risks of specific technologies will become increasingly important.

2. AI Trainer

Getting the most out of your company’s new AI tools will be vital, so having trainers skilled in the right services will be absolutely critical. These trainers will walk employees through various platforms and educate them about any possible ill effects.

3. Prompt Engineer

Knowing just how to communicate with AI systems is going to be vital. Experts who know the best way to “talk” to models such as ChatGPT will be increasingly important as our dependence on AI models increases.

4. AI Psychologist

Experts engaged with AI models to understand what makes them tick, including why they might show bias or toxicity, will make our relationships with AI more effective.

5. AI Crisis Manager

There will be a need for crisis managers who can step in and defuse situations when something goes wrong. This role will become increasingly important as AI becomes more prevalent.

6. AI Lawyer

Legal experts who specialize in dealing with non-human creators will become valuable. Representing a defendant who isn’t physically present in a courtroom will be necessary as the role of AI in everyday life increases.

7. AI Stress Tester

Stress testers will evaluate the status of your tech stack and network to ensure that AI tools don’t push everything to breaking point.

8. Image/Video Auditor

Human editors will audit AI-generated content to ensure it is accurate and fit for human consumption, a vital role as AI content becomes more common.

9. AI Proofreader

AI-generated content may need a human sense-checking it before it hits the public domain. Proofreaders will ensure that AI documents flow properly and sound legitimate.

10. “Non-AI” Content Creator

Despite AI’s efficiency, there will always be room for the human touch. Creators and artists who specialize in “authentically human” work will set themselves apart from AI-generated content.

As AGI continues to develop, the job market will undoubtedly evolve, replacing some roles while creating new opportunities. Keeping an eye on these trends will be crucial for navigating the future of work.


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